All orders can be returned up to 15 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the US we can provide a return label. There will be an additional US$ 8.52 deduction from the refund, for label usage.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Also, we understand customers must open items before determining if they like it. As long as the item is not used in excess, you will get a full refund for it. If not, you will be subject to a partial refund.
Returns Should be sent to:
Fragrance Dew
Order # (Include your order number)
Unit No. 503, 100 De Burgh Street
Lyneham, ACT-2602, Australia
Damage Claims
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
Cancellations
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
